How to Choose a Roofing Contractor in Queensland
Choosing the right roofing contractor is one of the most important decisions you'll make as a Queensland homeowner. Your roof protects everything you own from our harsh subtropical climate—from the intense summer storms that roll across the Gold Coast to the relentless humidity that tests every building material. Get this decision wrong, and you could face years of leaks, structural damage, and costly repairs. Get it right, and you'll enjoy decades of worry-free protection.
In my 25+ years as a QBCC licensed roofing specialist on the Gold Coast, I've seen homeowners make the same costly mistakes time and again. They choose the cheapest quote without checking credentials. They hire interstate companies unfamiliar with Queensland's unique building requirements. They skip the research phase and end up with substandard workmanship that fails within months.
This comprehensive guide will walk you through everything you need to know about selecting a qualified roofing contractor in Queensland. You'll learn how to verify credentials, compare quotes properly, spot warning signs of dodgy operators, and protect yourself legally and financially. By the end, you'll have a clear checklist and the confidence to make an informed decision that protects your home and your investment.
Understanding Queensland's Unique Roofing Requirements
Before diving into how to choose a contractor, it's essential to understand why Queensland—and particularly the Gold Coast, Brisbane, and Sunshine Coast regions—presents unique roofing challenges that require specialised local expertise.
Climate Considerations
Queensland's subtropical climate creates a perfect storm of conditions that can destroy poorly installed roofs:
Severe Storm Events: The Gold Coast and surrounding regions experience some of Australia's most intense storm activity. Summer brings powerful thunderstorms with large hail, damaging winds exceeding 100km/h, and torrential rainfall that can dump 100mm in an hour. Your roof must be engineered and installed to withstand these extreme events.
Humidity and Moisture: Our year-round humidity levels averaging 65-75% create constant moisture exposure. This accelerates corrosion on metal roofing, promotes mould growth, and can cause timber components to rot if not properly protected and ventilated.
Salt Air Exposure: Coastal properties from Coolangatta to Noosa face additional challenges from salt-laden air. Standard roofing materials can corrode rapidly in these environments, requiring marine-grade fixtures and specialised coatings.
UV Radiation: Queensland receives some of the highest UV radiation levels in the world. This intense sun exposure degrades roofing materials faster than in southern states, fading colours, cracking sealants, and reducing the lifespan of untreated surfaces.
Cyclone Preparedness: While the Gold Coast isn't in the primary cyclone belt, we still experience the tail ends of tropical systems. Building codes require specific wind ratings and tie-down methods that contractors must understand and implement correctly.
Queensland Building Regulations
Queensland has specific regulations governing roofing work that your contractor must understand and follow:
QBCC Licensing: Any roofing work valued over $3,300 (including labour and materials) legally requires a QBCC (Queensland Building and Construction Commission) licensed contractor. This isn't optional—it's the law. Working with unlicensed operators voids your insurance and leaves you with no legal recourse if things go wrong.
Building Codes: Queensland follows the National Construction Code with state-specific amendments. These codes specify wind load requirements, fire ratings, energy efficiency standards, and installation methods. A qualified contractor will ensure all work meets or exceeds these requirements.
Council Approvals: Depending on your location and the scope of work, you may need council approval before roofing work begins. Some heritage areas have additional restrictions on materials and colours. Your contractor should advise you on these requirements.
Essential Credentials to Verify
The single most important step in choosing a roofing contractor is verifying their credentials. Here's exactly what to check and how to do it.
QBCC License Verification
Every legitimate roofing contractor in Queensland must hold a current QBCC license. Here's how to verify it:
- Ask for the license number: Any reputable contractor will provide this immediately upon request
- Check the QBCC online register: Visit the QBCC website and use their license search function
- Verify the license class: Ensure the license covers the specific work you need (roof repairs, restoration, or replacement)
- Check for any sanctions: The register shows if a contractor has any current sanctions, disciplinary actions, or complaints
Red flags to watch for:
- Contractors who hesitate to provide their license number
- Licenses that don't cover the scope of your project
- History of complaints or disciplinary actions
- Licenses held by a different company name than who you're dealing with
Insurance Requirements
A properly insured contractor protects both you and their workers. Request proof of:
Public Liability Insurance: This covers damage to your property during the work. Look for coverage of at least $10 million—the industry standard for roofing contractors. Don't accept anything less than $5 million.
Workers' Compensation: All contractors with employees must have current workers' compensation insurance. If a worker is injured on your property and the contractor isn't covered, you could be liable. Ask for a certificate of currency dated within the last 30 days.
Professional Indemnity Insurance: While not legally required for all roofing work, this insurance covers you if faulty advice or workmanship causes damage down the track.
Manufacturer Accreditations
Top roofing contractors hold accreditations from major manufacturers like:
- Colorbond/BlueScope Steel
- Monier Roofing
- CSR Bradford
- Stratco
These accreditations mean the contractor has completed manufacturer training and follows their installation guidelines. More importantly, they can often provide extended manufacturer warranties that aren't available through non-accredited installers.
Industry Memberships
While not essential, membership in industry bodies indicates a commitment to professionalism:
- Master Builders Queensland
- Housing Industry Association (HIA)
- Roofing Contractors Association of Australia
These organisations require members to meet ethical and professional standards and provide dispute resolution services if issues arise.
The Quote Process: What to Look For
Getting quotes is about much more than finding the lowest price. Here's how to approach the quote process strategically.
Getting Multiple Quotes
Always obtain at least three quotes from different contractors. This gives you:
- A realistic price range for your project
- Different perspectives on the best approach
- Comparison points for inclusions and exclusions
- Negotiating leverage if needed
However, avoid the temptation to get too many quotes. After five or six, you'll have diminishing returns and may just confuse yourself.
What a Professional Quote Should Include
A detailed, professional quote demonstrates a contractor's experience and attention to detail. At minimum, it should include:
Project Scope:
- Clear description of all work to be performed
- Materials to be used with brand names and specifications
- Colour selections and product codes
- Square meterage calculations
- Diagrams or photos marking the work areas
Pricing Breakdown:
- Itemised costs for materials
- Labour costs
- Scaffolding or access equipment
- Waste removal and disposal fees
- GST clearly shown
- Total price prominently displayed
Timeline Information:
- Expected start date
- Estimated duration
- Weather contingency notes
- Milestones for larger projects
Terms and Conditions:
- Payment schedule and terms
- Warranty information
- Variation process
- Site access requirements
- Insurance details
Comparing Quotes Effectively
Don't simply compare bottom-line prices. Create a comparison spreadsheet that includes:
Look for significant variations in scope that might explain price differences. A quote that's substantially lower than others might be excluding essential work or using inferior materials.
Understanding Price Variations
Queensland roofing costs vary based on several factors:
Roof Repairs: Typically range from $500 for minor repairs to $4,000+ for extensive damage repair. Storm damage repairs may be covered by insurance.
Roof Restoration: A full restoration including cleaning, repairs, repointing, and recoating typically costs between $2,500 and $8,000+ depending on roof size and condition.
Roof Replacement: Complete replacement ranges from $19,999 for basic installations to $45,000+ for larger homes with premium materials or complex designs.
Gutter Replacement: New gutters and downpipes range from $500 for partial replacement to $5,000+ for a complete system.
Price should never be your only consideration. A slightly higher quote from an experienced, properly licensed contractor with excellent reviews will almost always deliver better value than the cheapest option.
Warning Signs of Dodgy Operators
Unfortunately, the roofing industry attracts its share of unscrupulous operators. Here's how to spot them before you get burned.
High-Pressure Sales Tactics
Be immediately suspicious of contractors who:
- Pressure you to sign today for a "limited time" discount
- Claim they're "in the area" and can start immediately at a reduced rate
- Refuse to leave written quotes for you to review
- Become aggressive or persistent when you ask for time to decide
- Offer massive discounts if you pay cash
Reputable contractors understand that roofing is a significant investment and will give you time to make an informed decision.
Unusually Low Quotes
If one quote is dramatically lower than others, ask yourself why. Common reasons include:
- Using substandard or inappropriate materials
- Cutting corners on preparation or installation
- No proper insurance coverage (keeping overheads low)
- Unlicensed workers or subcontractors
- No intention of completing the work properly
- "Get the job, then add variations" mentality
The rule of thumb: if a price seems too good to be true, it almost certainly is.
Door-to-Door Solicitation
While not all door knockers are dodgy, this approach is a common tactic of storm chasers and unlicensed operators. Be particularly cautious of anyone who:
- Claims to have noticed roof damage from the street
- Offers free inspections that inevitably find "serious" problems
- Arrives uninvited after a storm event
- Can't provide a local business address
- Only accepts cash payments
Vague Contracts or No Written Agreement
Never proceed with roofing work without a detailed written contract. Red flags include:
- Verbal agreements only
- Handwritten quotes on scraps of paper
- Contracts missing key details about materials or scope
- Reluctance to provide anything in writing
- Contracts with no dispute resolution process
Requests for Large Upfront Payments
Queensland consumer law limits the deposits contractors can request:
- For contracts over $20,000: maximum 5% deposit
- For contracts under $20,000: maximum 10% deposit
Any contractor requesting more than these amounts is breaking the law. Legitimate contractors typically request:
- A small deposit to secure the booking
- Progress payments for larger projects
- Final payment upon completion and your satisfaction
Never pay the full amount upfront, and never pay cash without a proper receipt.
Questions to Ask Potential Contractors
Prepare a list of questions before meeting with contractors. Their answers—and how they answer—will tell you a lot about their professionalism and suitability.
Experience and Expertise
- How long have you been operating in Queensland?
- How many similar projects have you completed in the last year?
- Do you have experience with my specific roof type?
- Are you familiar with the requirements for my area (coastal, heritage, bushfire zones)?
- Who will actually perform the work—employees or subcontractors?
Project-Specific Questions
- What do you recommend for my specific situation and why?
- What materials will you use, and why are they suitable for my location?
- How will you protect my property during the work?
- What happens if you discover additional problems once work begins?
- How do you handle unexpected weather delays?
Warranty and Aftercare
- What warranty do you provide on your workmanship?
- What manufacturer warranties apply to the materials?
- What's covered under these warranties, and what's excluded?
- How do I make a warranty claim if needed?
- Do you offer any maintenance packages or follow-up inspections?
Practical Matters
- When can you start, and how long will the project take?
- What hours will workers be on site?
- How will you manage access, parking, and noise?
- Who is my main point of contact during the project?
- How do you handle variations or additional work requests?
The Inspection Process
A thorough roof inspection is essential before any quote can be accurate. Here's what to expect and what it reveals about the contractor.
What a Professional Inspection Includes
A comprehensive roof inspection should examine:
Roof Surface:
- Overall condition of tiles, metal, or other roofing materials
- Signs of wear, damage, or deterioration
- Previous repairs and their quality
- Moss, lichen, or algae growth
- Surface coating condition
Flashings and Penetrations:
- Condition around chimneys, vents, and skylights
- Valley flashings
- Wall flashings where roof meets walls
- Sealant condition
Ridge and Hip Caps:
- Pointing condition
- Cap stability and alignment
- Evidence of movement or lifting
Gutters and Drainage:
- Gutter condition and alignment
- Downpipe adequacy
- Drainage effectiveness
- Evidence of overflow or ponding
Interior Inspection:
- Ceiling stains indicating leaks
- Roof space ventilation
- Insulation condition
- Timber condition (checking for rot or pest damage)
Red Flags During Inspections
Be wary of contractors who:
- "Inspect" from the ground only with a quick glance
- Refuse to show you photos or videos of problems
- Find dramatic, expensive problems on every inspection
- Can't explain issues in terms you understand
- Pressure you to commit before you've seen the inspection report
At Radiant Roof Repairs, we provide detailed inspection reports with photos documenting every issue found, so you can see exactly what we see and make informed decisions about necessary work.
Questions About Their Inspection Process
Ask potential contractors:
- Do you physically access the roof, or inspect from the ground?
- Do you inspect the roof space/ceiling cavity?
- Will you provide a written report with photos?
- Is the inspection free, or is there a fee?
- What equipment do you use (drone, camera, moisture meter)?
Contract Essentials
A proper contract protects both parties and sets clear expectations. Never proceed without one, and ensure it includes these elements.
Must-Have Contract Inclusions
Identification:
- Contractor's legal business name
- QBCC license number
- ABN
- Physical business address (not just a PO Box)
- Contact details
Project Details:
- Complete description of work to be performed
- Materials specifications (brands, colours, grades)
- Plans or diagrams where applicable
- Site address
- Access arrangements
Financial Terms:
- Total contract price
- GST amount
- Deposit amount (within legal limits)
- Progress payment schedule
- Final payment terms
- Method of payment accepted
Timeline:
- Start date
- Expected completion date
- Provisions for delays (weather, supply issues)
- Penalty clauses if applicable
Warranties and Guarantees:
- Workmanship warranty period and coverage
- Material warranty details
- How to make a claim
- What's excluded
Legal Protections:
- Variation process and approval requirements
- Dispute resolution procedures
- Termination conditions
- Cooling-off period (5 business days for door-to-door sales)
Understanding Cooling-Off Periods
Queensland law provides a 5-business-day cooling-off period for domestic building contracts signed at your home or somewhere other than the contractor's trade premises. During this period:
- You can cancel without penalty
- The contractor cannot start work
- You cannot waive this right
Contracts signed at the contractor's premises don't have this protection, so take extra care reviewing terms before signing.
Working with Your Chosen Contractor
Once you've selected a contractor, here's how to ensure the project runs smoothly.
Before Work Begins
Prepare your property:
- Move vehicles from the work area
- Clear outdoor furniture and decorations
- Trim overhanging branches if requested
- Protect sensitive plants
- Advise neighbours of the upcoming work
Confirm arrangements:
- Verify the start date
- Confirm site access arrangements
- Establish communication preferences
- Know who to contact for questions
- Understand the daily schedule
During the Project
Stay informed:
- Request regular progress updates
- Ask questions if you don't understand something
- Document the work with your own photos
- Address concerns immediately—don't let issues fester
Handle variations properly:
- Any changes to the scope or price should be documented in writing
- Don't agree to verbal variations
- Understand the cost impact before approving changes
- Sign variation forms before additional work proceeds
Project Completion
Final inspection:
- Walk through the completed work with the contractor
- Check that all agreed work has been completed
- Look for any obvious defects or concerns
- Test gutters and downpipes with water if applicable
- Ensure all debris has been removed
Documentation:
- Obtain warranty certificates
- Get manufacturer documentation for materials used
- Request before and after photos
- Obtain a completion certificate if required
- Keep copies of all invoices and receipts
Final payment:
- Only pay the final amount once satisfied with the work
- Pay by traceable method (never cash)
- Obtain a receipt for final payment
When Professional Help is Essential
While some minor maintenance tasks can be DIY projects, many roofing situations require professional intervention.
Always Call a Professional For
Safety-critical situations:
- Any work requiring roof access on steep pitches
- Two-storey or higher buildings
- Work near power lines
- Roofs with structural concerns
Complex repairs:
- Active leaks causing interior damage
- Storm damage assessment and repairs
- Flashing repairs or replacement
- Valley repairs
- Ridge cap repointing or replacement
Major works:
- Full roof restoration
- Roof replacement
- Structural modifications
- Skylight installation
- Solar panel integration
Insurance claims:
- Professional assessments and documentation
- Quotes for insurance submissions
- Emergency temporary repairs
- Scope of damage reports
DIY vs Professional Work
You might safely handle:
- Clearing debris from gutters (single storey, safe access)
- Basic visual inspections from ground level
- Minor gutter repairs at ground level
But leave to professionals:
- Anything requiring roof access
- Work involving sealants or coatings
- Any structural repairs
- Electrical or plumbing penetrations
- Work affecting manufacturer warranties
When in doubt, call a professional. The cost of a proper repair is always less than the cost of fixing a DIY disaster—or the medical bills from a fall.
Frequently Asked Questions
How do I verify a roofing contractor's QBCC license?
Visit the QBCC website (qbcc.qld.gov.au) and use the online license search. Enter the contractor's name or license number to verify their license is current, check what classes of work they're licensed for, and see if there are any sanctions or disciplinary actions on record. This free search takes only seconds and is the most important step in protecting yourself. Any reputable contractor will readily provide their license number—hesitation is a red flag.
What's the average cost of roof repairs on the Gold Coast?
Roof repair costs on the Gold Coast typically range from $500 for minor repairs (replacing a few tiles, sealing small leaks) to $4,000+ for more extensive work (large leak repairs, multiple areas of damage, flashing replacement). Emergency storm damage repairs may cost more due to urgency and demand. The actual cost depends on repair complexity, roof access difficulty, materials required, and the extent of damage. Always get multiple quotes to ensure you're paying a fair price for your specific situation.
How much does a full roof replacement cost in Queensland?
A complete roof replacement in Queensland typically costs between $19,999 and $45,000+, depending on several factors: roof size (square meterage), chosen materials (basic Colorbond vs premium tiles), roof complexity (valleys, hips, multiple levels), access requirements (scaffolding needs), removal and disposal of existing materials, and any structural repairs needed. Premium materials, larger homes, and complex roof designs sit at the higher end of this range.
How long does a roof restoration take?
A standard roof restoration on a typical single-storey home takes 2-5 days of actual work time, though this can extend to 1-2 weeks elapsed time when accounting for weather delays. The process includes cleaning (pressure washing), repairs (replacing broken tiles, repointing ridge caps), and coating application (primer and two coats). Larger homes, extensive repairs, or poor weather can extend timelines. Your contractor should provide realistic timeframes based on your specific roof condition.
Should I get my roof inspected after a storm?
Yes, absolutely. Gold Coast storms can cause damage that isn't visible from the ground—cracked tiles, lifted metal sheets, damaged flashings, or blocked gutters. Even if your roof appears fine, hidden damage can lead to leaks that cause expensive interior damage over time. Professional post-storm inspections typically cost between $150-$300 and can identify problems early. If damage is found, the inspection cost is often waived when you proceed with repairs. Many homeowners have been caught out by storm damage they didn't know existed until the next heavy rain.
What's the difference between roof restoration and roof replacement?
Roof restoration involves cleaning, repairing, and recoating your existing roof structure—it's suitable when the underlying roof is structurally sound but weathered, faded, or has minor damage. It typically costs $2,500-$8,000+ and extends roof life by 10-15 years. Roof replacement involves completely removing the existing roof and installing new materials—necessary when there's structural damage, the roof has reached end-of-life, or you want to change roofing types. Replacement costs $19,999-$45,000+ but provides a completely new roof lasting 30-50+ years. A professional assessment will determine which option suits your situation.
How often should I have my roof professionally inspected?
We recommend professional roof inspections every 2-3 years for most Queensland homes, or annually for older roofs (20+ years) and coastal properties exposed to salt air. You should also schedule inspections after significant weather events (storms with hail or strong winds), if you notice any signs of problems (water stains, loose materials visible from ground), before purchasing a property, and before your warranty period expires. Regular inspections catch small problems before they become expensive repairs.
Can I stay home during roofing work?
Yes, in most cases you can remain in your home during roofing work. However, be prepared for significant noise during working hours (typically 7am-5pm), possible vibrations throughout the house, restricted access to some outdoor areas, dust despite protective measures, and brief water or power interruptions if required. For major works like full replacements, some homeowners prefer to stay elsewhere. Discuss specific impacts with your contractor before work begins so you can plan accordingly.
What warranties should I expect from a roofing contractor?
You should receive two types of warranty: a workmanship warranty from the contractor (typically 5-10 years, covering installation defects and labour) and a materials warranty from the manufacturer (varying from 10-25+ years depending on products). Ensure both warranties are provided in writing with clear coverage details. Check what voids the warranty—failure to maintain your roof, using non-approved contractors for modifications, or acts of nature may not be covered. Keep all warranty documentation safe with your property records.
How do I make an insurance claim for roof storm damage?
First, document all visible damage with photos and videos before any work begins. Contact your insurer to report the damage and get a claim number. Have a licensed roofing contractor inspect the damage and provide a detailed written quote. Submit this documentation to your insurer. Your insurer may send their own assessor—ensure your contractor can meet with them if needed. Once approved, you can proceed with repairs. Keep all receipts and documentation. At Radiant Roof Repairs, we regularly work with insurance companies and can help guide you through this process.
What roofing materials are best for Gold Coast homes?
The best materials for Gold Coast conditions are Colorbond steel (excellent durability, range of colours, handles humidity and salt air well), concrete tiles (long-lasting, good thermal mass, available in many profiles), and terracotta tiles (premium option, excellent longevity, natural colour that won't fade). For coastal properties within 1km of salt water, ensure materials have appropriate BlueScope ratings for marine environments. Avoid materials not suited to our humidity and storm intensity. Your contractor should recommend specific products based on your location, budget, and aesthetic preferences.
How can I tell if my roof needs repairs or replacement?
Signs suggesting repairs may be sufficient include minor leaks from specific points, a few cracked or displaced tiles, localised rust spots on metal roofs, worn pointing on ridge caps, and minor gutter damage. Signs indicating replacement might be necessary include widespread damage or deterioration, sagging or structural movement, multiple active leaks, roof age exceeding typical lifespan (30-40 years for tiles, 25-30 years for metal), and repair costs approaching 50% or more of replacement cost. A professional inspection will provide definitive guidance on the most cost-effective approach.
Do I need council approval for roof work?
For most repairs and restorations, council approval isn't required. However, you may need approval for complete roof replacement (especially if changing materials or colour), work on heritage-listed properties, changes that affect your home's appearance in certain zones, any structural modifications, or additions that alter the roofline. Some areas have specific requirements for colours and materials to maintain neighbourhood character. Your contractor should advise on approval requirements, and reputable contractors factor permit costs and timeframes into their quotes when applicable.
What questions should I ask before hiring a roofing contractor?
Essential questions include: Are you QBCC licensed, and what is your license number? Do you have current public liability and workers' compensation insurance? How long have you been operating on the Gold Coast? Can you provide references from recent local projects? What materials do you recommend and why? What warranties do you provide? What's your estimated timeline? How do you handle unexpected issues or variations? Who will supervise the work on site? What payment terms do you require? The contractor's willingness to answer these questions thoroughly says as much as the answers themselves.
What should I do if I'm unhappy with completed roofing work?
First, document your concerns with photos and notes. Raise issues with the contractor in writing as soon as possible—most reputable contractors want to resolve problems and protect their reputation. If direct resolution fails, contact the QBCC, which offers dispute resolution services for licensed building work. You can lodge a complaint through the QBCC website or by calling their customer service line. For significant defects, you may be entitled to remediation under your statutory warranties. Keep all documentation, contracts, and correspondence—these are essential if formal dispute resolution becomes necessary.
Making Your Final Decision
Choosing a roofing contractor shouldn't be overwhelming if you follow a systematic approach. Here's a final checklist to guide your decision:
Non-negotiables:
- ✓ Current QBCC license verified online
- ✓ Adequate insurance (public liability and workers' compensation)
- ✓ Written quote with detailed specifications
- ✓ Clear contract with all essential terms
- ✓ Reasonable deposit within legal limits
Strong preferences:
- ✓ Local Gold Coast experience and reputation
- ✓ Positive reviews and verifiable references
- ✓ Clear communication and responsiveness
- ✓ Manufacturer accreditations for your chosen materials
- ✓ Comprehensive warranty coverage
Trust your instincts:
- Do they listen and answer your questions thoroughly?
- Are they professional in their communication?
- Do you feel comfortable with their approach?
- Would you recommend them to a friend or family member?
Your roof is one of the most important elements of your home. It protects your family, your possessions, and your investment. The time you invest in choosing the right contractor will pay dividends in quality workmanship, peace of mind, and a roof that performs reliably for decades to come.
If you're looking for experienced, QBCC licensed roofing professionals who understand the unique demands of Gold Coast conditions, the team at Radiant Roof Repairs is here to help. With over 25 years of local experience, we provide honest assessments, detailed quotes, and quality workmanship backed by comprehensive warranties. Call us on 0480 855 390 to arrange your professional roof inspection and quote.
*Daniel Morrison is a QBCC Licensed Roofing Specialist with over 25 years of experience serving Gold Coast homeowners. He is the founder of Radiant Roof Repairs, providing expert roofing services across the Gold Coast, Brisbane, and Sunshine Coast regions.*
