Radiant Roof Repairs Pty Ltd Terms and Conditions

1. Radiant Roof Repairs Pty Ltd ("Radiant Roof Repairs" hereafter) aims to perform the work described in this quotation in a professional and workmanlike manner and in accordance with the plans and specifications.

   
   

2. All materials supplied by Radiant Roof Repairs are intended to be suitable for the purpose for which they will be used and, unless otherwise stated in the quotation, those materials will be new.

   
   

3. The work will be done with due diligence and is aimed to be completed within a reasonable timeframe, subject to external factors such as weather and supply delays.

   • Work may be delayed due to unforeseen circumstances, including but not limited to weather conditions, supply chain issues, and personnel availability. Radiant Roof Repairs will communicate any delays and adjust the schedule as necessary.

   Specific conditions like rainy days may delay the commencement of work, as work cannot be carried out on rainy days due to OH&S regulations. Examples of work that cannot be done on rainy days include re-bedding and re-pointing work, and colour application.

   In case of delays due to illness, injury, material supplies delays, or council work, Radiant Roof Repairs will make every effort to keep clients informed and maintain the work schedule. Emergency work required for safety hazards will take precedence over other scheduled work.

   
   

4. Regarding price: The quoted price is based on the estimated time and may be subject to adjustment only in cases of significant unforeseen changes in scope or duration of work, as agreed upon in writing.

   
   

5. Radiant Roof Repairs Contractors may not do additional work other than the approved quotation unless instructed by management and only then in accordance with an additional written and duly accepted quotation amendment or variation to the original quote.

   
   

6. This is a fixed quotation and is not negotiable after commencement of any works.

   • All quotes and deposits are to be made within the terms outlined. If you choose to cancel or modify your quote we require minimum 2 weeks' notice via email. There is no cancellation fee at this point; however, less than 2 weeks' notice will result in billing for all costs incurred up to that point, including:

     • Ordering of materials

     • Hiring of and supplying equipment

     • Labour Cost

   
   

7. Our Warranty:

   a) All New Work is Warrantied for 10 Years unless otherwise stated on the quotation. (The Warranty is in force once the work has been completed).

   Leaking in roofs is covered under the 10-year guarantee only if it occurs within the first 6 months for New Work. The warranty covers coatings only and is limited to the product manufacturer's specifications. Warranty on coatings for Asbestos roofs will be specified.

   b) Repair work is guaranteed for 12 months against re-leaking in the same area, unless otherwise stated in the quotation. While we strive for first-time success, additional attendances/repairs may be necessary. Re-attendance within the 12-month period to fix a recurring leak in the same area will be without charge, but Radiant Roof Repairs will not be liable for property damage caused by the leak.

   c) In the event that a Warranty call-out is due to a cause unrelated to our work or due to damage by others, a call-out charge of $250 (inc. GST) will apply.

   d) Radiant Roof Repairs reserves the right to refund monies for works completed instead of performing further repairs if deemed unviable by an estimator.

   e) All warranties are limited to a full refund of the cost of the work completed.

8. Client's Obligation:

   Clients (landlords, agents, etc.) must identify hazards to the supervisor, such as hazardous chemicals, electrical and plumbing service problems, asbestos, and concurrent work.

   Clients must notify parties affected by the work (e.g., neighbours, tenants) and ensure access to the property by removing or covering items like cars or motorbikes. Radiant Roof Repairs is not responsible for damages if property has not been removed or covered. Charges may apply if work is delayed due to access issues like locked gates or obstructed driveways.

   Clients should also inform Radiant Roof Repairs of any site changes that occurred since the quotation, such as additional roof work or potential damage causes.

9. Client Property/Pets:

   It is the client's responsibility to manage pets and other animals during work, as workers will need access through gates. We recommend securing pets to prevent escape or distress due to noise.

   Clients are advised to move or cover valuable outdoor items to protect them from damage during work.

10. Exclusions:

    The quotation excludes latent conditions and events not stated in the quotation.

11. Right to Withdraw:

    Radiant Roof Repairs reserves the right to withdraw from this contract prior to commencement of works, with any deposit monies received to be refunded forthwith.

12. Payment Terms:

    Full payment is due upon completion of works, unless otherwise agreed in writing. For works up to $10,000 (incl GST), a 25% deposit is required upon acceptance, with the balance upon completion. For works over $10,000, a 30% deposit is due upon acceptance, 25% once 50% of the job is complete, and the balance upon completion.